Schoolyard Returns Policy
Please be aware that, due to changes in the way we process orders, we are no longer able to offer exchanges for uniform items that are the incorrect size.
If an item needs to be changed for a different size, the original item will need to be returned in accordance with our returns policy, and the new size must be ordered as a separate purchase.
This is due to several factors, including:
- Different sizes can have different prices, meaning a straightforward exchange is not always possible without creating a price difference.
- Orders are processed individually through the online system, so the supplier is unable to simply swap one size for another once an order has been placed.
- If you require re-delivery to your house, we currently have no process of taking payment online except through our website.
We appreciate that this may be inconvenient, particularly when a child needs a different size. To help avoid additional costs, we strongly recommend using our trying on facilities or the schools fitting events to check sizing before placing an order.
We apologies for any inconvenience this change may cause and thank you for your understanding and cooperation.
Please note: This policy does not affect faulty or damaged items, which should be reported in accordance with our returns procedure.
Returns Box
For your convenience, we provide a Returns Box located on our premises.
To use the Returns Box:
- Complete the returns form in your order or download it from our website.
- Place the item(s) and completed form in a sealed bag or envelope.
- Clearly write the student’s name, contact details, and order number on the
outside. - Deposit the package in the Returns Box.
Collection and Processing
- The Returns Box is emptied regularly by authorized shop staff.
- Returns are normally processed within 5 working days of collection.
- Refunds will be made using the original payment method.
Responsibility for Items
While the Returns Box is checked regularly and reasonable care is taken to
safeguard all returned items:
- Customers are responsible for ensuring that items are securely packaged
and correctly labelled. - We cannot accept responsibility for items that are placed in the Returns
Box without adequate identification. - We are not liable for items damaged due to improper packaging or for items
left outside the Returns Box.
Eligibility for Returns
Items may be returned or exchanged provided that:
- They are returned within 30 days of purchase.
- They are unworn, unwashed, and in their original condition.
- All original tags and packaging remain attached.
- The item is not personalised or specially ordered, unless it is faulty.
For hygiene reasons, socks may only be returned if they are unopened and in
their original packaging.
If you return items from a discounted order and your order value, then falls below the
threshold for the discount we reserve the right to subtract the discount from the return total.
Faulty or Incorrect Items
In the unlikely event that you receive a faulty or damaged item we ask that you call
us on 01763245911. Minor faults must be reported within 60 days of purchase. Any faults outside
of this time will need to be looked into with our supplier.
Contact Us
If you have any questions regarding returns or exchanges, please contact us
either by email:
sales@schoolyard.co.uk
or by phone:
Download our returns form here.
Returns Address
Schoolyard Ltd, Online Returns Department, Units 1/2 RO24, Jarman Way, Royston, Hertfordshire, SG8 5FE. UK